All inhouse workshops can be tailormade depending on needs, team size and language (English, Spanish and German).

Business Suite:

These half-day workshops invite to dive deeper into a specific topic making use of hands-on techniques such as roleplays or interactive games which allow participants to create a set of actions for their organisation.

Half day classroom training @ 650.00€+ VAT for a maximum of 12 attendees.

Hospitality Special:

These workshops are specifically designed for middle management positions in the hospitality industry. They provide a toolkit for immediate implementation.

6 hours of classroom training @ 900.00€+ VAT for a maximum of 20 attendees.

Knowledge Pills:

The “Knowledge Pills” are aimed at participants who are interested in learning a specific technique in a short and concise way which can be applied immediately.

2.5 hours of classroom training @ 450.00€+ VAT for a maximum of 20 attendees.



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You may pride yourself with a lot of great initiatives that are aimed at sustainable development. But do you really walk the talk? Can you show that the sustainability agenda starts on your own doorstep and spreads along your value chain? This course will help you to understand how to “translate” a company vision for every employee and align “externally” promoted mission with what you do internally.
Non-profits are driven by passionate individuals and organisation who seek purpose and make an impact. However, the need to achieve financial sustainability, be able to diversify funding streams and tap into corporate social responsibility funds, requires non-profits to adopt a business approach, have efficient procedures, policies and governance in place that ensure transparency. But often small organisations lack skills and competencies required to be able to proof to donors that they can deliver what they say.
Interviewing costs time and money. But if not done well, it will incur even higher costs for not placing the right candidate. Especially small companies often suffer high staff turnover due to lack of a thorough interview process by trained personnel and/or ad-hoc recruitment decisions. Interviewers tend not to be prepared and fail  to ask questions which help collecting the right evidence that determines whether the candidate can successfully perform the job.
We all have unconscious bias. However, often we are not aware of it which can lead to misunderstanding and negatively impact our decision making. Raising awareness of mental shortcuts that lead to snap judgments—often based on race and gender—about people’s talents or character, will make recruitment and promotion fairer and improve interactions with customers and among colleagues.
Have you ever received feedback about something you have done well and something where you may have changed the way you do things? Most of us find it difficult to give feedback , however we all desire to get recognition or guidance when things do not work so well.
The more welcome new employees feel, the more motivated they are. A great experience when starting a new job, will help to settle employees more comfortable into their role. Effective onboarding helps to make better connections with others, encourage short lines of communication and to understand the company culture.
The importance of non-financial information has increased tremendously during the last years for business leaders, investors, consumers, and authorities. There are only little standards or pre-defined KPIs for this information, which complicates both the process of writing and the accountability of the report. Transparency is key for these statements, which are an essential tool for communication with external stakeholders.
The journey of food items – from growing, producing, and transporting to storing – is invisible for us as customers and thus neglected in our considerations. Especially industrial food production has a huge impact on our natural resources such as soil, air, and water and on the employees and communities of production sites.
Legislation regarding emissions for businesses is constantly changing. Measurement of carbon emissions and the corresponding reporting is already mandatory for many businesses, even smaller ones. Getting started with measuring your business’ carbon footprint can be overwhelming when you are not familiar with the concept and the methodology.
Equality is about creating opportunities where everybody can participate and has the opportunity to fulfil their potential. Diversity embraces group and individual differences to ensure everybody’s needs are understood. 
The “Sense the Essential” training action develops the competencies required in the 2022 context for a “Customer Minded” approach, transforming services into experiences, thanks to communication, commitment and motivation.
Financial management and daily hotel operations need to be aligned. However, often middle management lacks sufficient financial tools and understanding to translate financial targets into concrete actions in their day-to-day operational management. Having to create perfect guest experiences, ensure top ratings and meet targets becomes a challenge.
Technology, virtual working and the need to connect globally has made interactions around the globe a common experience. Differing cultural perceptions however can inflict on teamwork, motivation and productivity leading to unnecessary costs. Understanding our own value systems and those of the people we work with can create innovative synergies.
Hiring the right people, matching them to the right jobs and ensuring that their talent can be retained and fully utilized seems to be an increasing challenge for small and medium-sized companies. The hidden costs of not getting it right are often underestimated. This course provides hands-on techniques to achieve effective and long term placements.
Good management has a significant impact on employee engagement levels and their overall perception of the organization. Employees who are satisfied with their boss report a much higher intention to stay with the organization than those who are dissatisfied. Those who rate their managers as good also feel that they have promising prospects within the company, as well as confidence in the organization’s future. This workshop teaches practical techniques on how to excel by giving regular constructive feedback and adopting a two-way dialogue.