Sense the Essential
The “Sense the Essential” training action develops the competencies required in the 2022 context for a “Customer Minded” approach, transforming services into experiences, thanks to communication, commitment and motivation.
Hotel Economics – financial basics for middle management
Financial management and daily hotel operations need to be aligned. However, often middle management lacks sufficient financial tools and understanding to translate financial targets into concrete actions in their day-to-day operational management. Having to create perfect guest experiences, ensure top ratings and meet targets becomes a challenge.